IT Support Specialist

1 month ago


Amersham, Buckinghamshire, United Kingdom CPI Selection Full time
IT Service Desk Analyst Opportunity

We are seeking a skilled IT Service Desk Analyst to join our team at CPI Selection, a leading multi-channel retailer based in the heart of the Thames Valley.

Key Responsibilities:

  • Provide first-line technical support, troubleshooting, and resolution of IT-related issues across the business.
  • Monitor and ensure timely resolution of incidents within agreed Service Level Agreements (SLAs), both internally and through external partners.
  • Work collaboratively to drive continuous improvement in IT service delivery and efficiency.
  • Assist IT staff and end-users to identify and resolve system and technical issues in a prompt and professional manner.
  • Support the implementation and maintenance of ITIL principles across the service desk team.
  • Handle out-of-hours escalations and provide on-call support when necessary.
  • Be involved in IT-related projects, including travelling to stores or third-party sites for EPOS IT deployments.

Key Requirements:

  • Proven experience in a technical support or service desk role, ideally in a retail environment.
  • Strong knowledge of retail IT systems and business processes.
  • Excellent customer service skills, with the ability to communicate technical issues to non-technical stakeholders.
  • Familiarity with ITIL frameworks and a commitment to embedding these principles.
  • Flexibility to work in a shift-based environment, especially during peak trading periods.
  • Willingness to travel as required to different company sites or partner locations.

Salary: £29K - £31K

This is a fantastic opportunity for an IT professional with a solid technical background and a passion for service excellence to join a thriving retailer.


  • IT Support Specialist

    4 weeks ago


    Amersham, Buckinghamshire, United Kingdom CPI Selection Full time

    Job Title: IT Support SpecialistJob Summary: We are seeking an IT Support Specialist to join our team at CPI Selection. As an IT Support Specialist, you will play a key role in delivering high-quality support services across our office, store, and warehouse teams.Key Responsibilities:Provide first-line technical support, troubleshooting, and resolution of...

  • Care Team Leader

    4 weeks ago


    Amersham, Buckinghamshire, United Kingdom Ambient Support Full time

    About the Role:The Care Team Leader position at Ambient Support is a vital role that requires a dedicated and compassionate individual to lead our care team in providing exceptional support to our residents.Key Responsibilities:Ensure the best interests of each person we support are at the centre of any decisions made about their life.Work in partnership...

  • IT Support Specialist

    4 weeks ago


    Amersham, Buckinghamshire, United Kingdom CPI Selection Full time

    We are seeking an IT Support Specialist to join our team at CPI Selection. As an IT Support Specialist, you will play a key role in delivering high-quality support services across our office, store, and warehouse teams.Key Responsibilities:Provide first-line technical support, troubleshooting, and resolution of IT-related issues across the business.Monitor...

  • IT Support Specialist

    4 weeks ago


    Amersham, Buckinghamshire, United Kingdom CPI Selection Full time

    We are seeking an IT Support Specialist to join our team at CPI Selection. As an IT Support Specialist, you will play a key role in delivering high-quality support services across our office, store, and warehouse teams.Key Responsibilities:Provide first-line technical support, troubleshooting, and resolution of IT-related issues across the business.Monitor...


  • Amersham, Buckinghamshire, United Kingdom Academics Full time

    About the Role:We are seeking a dedicated SEN Support Specialist to join our team at Academics. As a SEN Support Specialist, you will play a vital role in supporting students with special educational needs in a specialist setting.Key Responsibilities:Provide tailored support to students with varying needs, both in and out of the classroom.Assist in the...


  • Amersham, Buckinghamshire, United Kingdom Reboot Recruit Ltd Full time

    Reboot Recruit Ltd is seeking a skilled Technical Support Specialist to join their team. The ideal candidate will have experience in configuration, support, and maintenance of Microsoft Client & Office Operating Systems, as well as Microsoft Windows server administration. The role will involve providing second line support to clients, using the PSA system to...


  • Amersham, Buckinghamshire, United Kingdom Academics Full time

    Role OverviewWe at Academics are seeking an experienced SEN Teaching Assistant to support students with varying needs in a specialist setting. As a key member of our team, you will provide tailored support to students aged 3-19, helping them achieve their full potential in a nurturing environment.Key ResponsibilitiesWork closely with teachers, therapists,...

  • Compliance Officer

    4 weeks ago


    Amersham, Buckinghamshire, United Kingdom Think Specialist Recruitment Full time

    Think Specialist Recruitment is pleased to be working with a fantastic organisation based in the Amersham area. My client has an exciting opportunity for an Administrator to join their team. This position would suit someone who has strong administration experience, as well as a high level of attention to detail. This position will be working on a hybrid...

  • IT Support Specialist

    4 weeks ago


    Amersham, Buckinghamshire, United Kingdom CPI Selection Full time

    IT Service Desk AnalystWe are seeking a skilled IT Service Desk Analyst to join our team at CPI Selection. As a key member of our IT team, you will be responsible for delivering high-quality support services to our office, store, and warehouse teams.Key Responsibilities:Provide first-line technical support, troubleshooting, and resolution of IT-related...

  • SEN Support Worker

    4 weeks ago


    Amersham, Buckinghamshire, United Kingdom Academics Full time

    Role Overview:We are seeking an experienced SEN Teaching Assistant to join our client school in Milton Keynes. As a SEN Teaching Assistant, you will play a key role in supporting students aged 3-19 in a specialist setting that provides holistic support.Key Responsibilities:Provide tailored support to students with varying needs, both in and out of the...


  • Amersham, Buckinghamshire, United Kingdom Academics Ltd Full time

    We are seeking a dedicated and caring Learning Support Assistant to join our team at Academics Ltd. The successful candidate will be responsible for providing tailored support to students with identified additional needs, working closely with teaching staff to deliver specialist interventions as required.The ideal candidate will have experience working with...


  • Amersham, Buckinghamshire, United Kingdom Travelex Full time

    Job Title: Travel Money SpecialistDescription:We are seeking a skilled Travel Money Specialist to join our team at Travelex. As a specialist, you will be responsible for providing exceptional customer service and ensuring that our customers' travel money needs are met.Key Responsibilities:Nurturing and forming relationships with customers to gain a better...


  • Amersham, Buckinghamshire, United Kingdom TLTP Education Full time

    Job Title: Physical Education SpecialistWe are seeking a qualified and ambitious Physical Education Specialist to join our team at TLTP Education. The successful candidate will be responsible for teaching Physical Education to students aged 11-18.The Role:As a Physical Education Specialist, you will be responsible for planning and delivering engaging and...


  • Amersham, Buckinghamshire, United Kingdom CPI Local Full time

    We are seeking a Product Planning Specialist to join our Trading function at CPI Local. As an Assistant Merchandiser, you will be a key player in one of our specialist category merchandising teams.Your responsibilities will include updating category WSSI's to review sales & stock, assisting the Senior Merchandiser on commercial actions, and supporting...


  • Amersham, Buckinghamshire, United Kingdom Academics Ltd Full time £90

    Job Title: Academic Support AssistantWe are seeking a highly motivated and dedicated Academic Support Assistant to join our team at Academics Ltd. As a key member of our staff, you will play a vital role in supporting our students with identified additional needs.Key Responsibilities:* Provide tailored support to students with varying needs and abilities*...


  • Amersham, Buckinghamshire, United Kingdom Buckinghamshire Healthcare NHS Trust Full time

    Job SummaryAs a Community Healthcare Specialist at Buckinghamshire Healthcare NHS Trust, you will be part of a dynamic team that provides expert interventions and rehabilitation to patients in crisis. Your mission will be to help patients stay in their own home, empowering recovery and preventing unnecessary hospitalization. You will work closely with a...

  • SEN Support Assistant

    4 weeks ago


    Amersham, Buckinghamshire, United Kingdom Academics Ltd Full time

    Job DescriptionAcademics Ltd is seeking an experienced SEN Teaching Assistant to support students aged 3-19 in a specialist setting.About the Role: As a SEN Teaching Assistant, you will play a key role in supporting students with special educational needs. Your responsibilities will include:Providing individualized support to students with varying learning...


  • Amersham, Buckinghamshire, United Kingdom The Entertainer Full time

    Are you passionate about merchandising and looking for a challenging role in a dynamic environment?The Entertainer is seeking a Product Planning Specialist to join our Trading function at our Head Office in Amersham. As a key player in one of our specialist toy category merchandising teams, you will support product planning and trading to help us maximise...


  • Amersham, Buckinghamshire, United Kingdom Professional Technical Ltd Full time

    Job Title: Warehouse Operations SpecialistJob Description:The company, a well-established business in the Material Handling industry, is seeking a skilled Warehouse Operations Specialist to join their team in the Amersham area. As a key member of the team, you will be responsible for servicing and repairing trucks, diagnosing issues, and completing reports...


  • Amersham, Buckinghamshire, United Kingdom Marie Curie UK Full time

    Company Overview:Marie Curie UK is a renowned charity dedicated to providing specialist care and support to individuals with terminal illnesses, as well as their families. We are committed to delivering high-quality, compassionate care that enhances the lives of those affected by cancer and other life-limiting conditions.Salary Information:We offer a...