IT Support Specialist
3 weeks ago
IT Service Desk Analyst
We are seeking a skilled IT Service Desk Analyst to join our team at CPI Selection. As a key member of our IT team, you will be responsible for delivering high-quality support services to our office, store, and warehouse teams.
Key Responsibilities:
- Provide first-line technical support, troubleshooting, and resolution of IT-related issues across the business.
- Monitor and ensure timely resolution of incidents within agreed Service Level Agreements (SLAs), both internally and through external partners.
- Work collaboratively to drive continuous improvement in IT service delivery and efficiency.
- Assist IT staff and end-users to identify and resolve system and technical issues in a prompt and professional manner.
- Support the implementation and maintenance of ITIL principles across the service desk team.
- Handle out-of-hours escalations and provide on-call support when necessary.
- Be involved in IT-related projects, including travelling to stores or third-party sites for EPOS IT deployments.
Key Requirements:
- Proven experience in a technical support or service desk role, ideally in a retail environment.
- Strong knowledge of retail IT systems and business processes.
- Excellent customer service skills, with the ability to communicate technical issues to non-technical stakeholders.
- Familiarity with ITIL frameworks and a commitment to embedding these principles.
- Flexibility to work in a shift-based environment, especially during peak trading periods.
- Willingness to travel as required to different company sites or partner locations.
Salary: £29K - £31K
This is an excellent opportunity for an IT professional with a solid technical background and a passion for service excellence to join a thriving retailer.
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