Customer Service Associate
7 hours ago
Job Overview
This role is an exciting opportunity to provide exceptional customer service while resolving more complex customer needs/requests.
Main Responsibilities
- Provide specialist advice and support to stakeholders/customers through various communication channels including chat, email, and phone.
- Collaborate with teams across the bank to align and integrate customer care processes.
- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
Key Skills and Qualifications
- Previous experience in a customer service role, ideally in a telephony environment.
- Technical knowledge – basic computer/PC skills and ability to use Microsoft products such as Outlook.
- Knowledge of products and services.
Benefits
The estimated salary for this role is £25,000 - £35,000 per annum, depending on experience. This is a full-time position working Monday to Saturday, 8am to 8pm.
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