Customer Service Representative

1 month ago


Forfar, Angus, United Kingdom Pertemps Full time
Job Title: Customer Service Representative

Job Summary:
Pertemps is recruiting on behalf of a well-known Public Sector organisation for a Customer Service Representative to start immediately on a temporary contract. This is an office-based role and NO remote work is offered.

Key Responsibilities:
  • Receive telephone calls coming in on main council and ACCESS telephone lines
  • Assist callers through the provision of information and advice about services
  • Redirect internal and external calls to appropriate departmental extensions as required
  • Receive, register and record details of enquiries accurately
  • Issue leaflets and application forms on request from callers and help in completion of forms
  • Maintain accurate information including, advisory notes and application forms on services and issue to enquirers
  • Regularly review and update information held to ensure customer enquiries are dealt with accurately and efficiently
  • Carry out daily and weekly programming of the ACCESSLine voicemail system
  • Deal with customer enquiries via web chat
  • Receive and deal with telephone debit/credit card transactions in respect of services provided

Requirements:
  • Excellent customer care skills and experience of working in a customer focused environment
  • Can work in high pressured environment
  • Adaptable to change
  • Can use initiative
  • Excellent IT skills
  • Good keyboard speed
  • Experience of Microsoft packages
  • Experience of dealing with the public


  • Forfar, Angus, United Kingdom Pertemps Full time

    Job Title: Customer Service AdvisorJob Summary:We are seeking a skilled Customer Service Advisor to join our team at Pertemps. As a Customer Service Advisor, you will be responsible for providing excellent customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:• Receive...


  • Forfar, Angus, United Kingdom Lidl in Deutschland Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Lidl in Deutschland. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve...


  • Forfar, Angus, United Kingdom EG Group Full time

    Role: Starbucks BaristaLocation: Forfar, DD8 1TE Hours: Part-Time / Permanent Hourly Rate: £11.75 above 21 | £10.00 aged 18-20 | £7.15 aged 17 | £6.60 aged 16 Bonus Scheme: Quarterly Bonus Incentive Company: EG Group Please be advised that, as this is a food establishment, there may be potential exposure to allergens in the workplace. We are seeking a...


  • Forfar, Angus, United Kingdom Royal Mail Full time

    About this role:We are seeking a reliable and customer-focused Delivery Driver to join our team at Royal Mail. As a Delivery Driver, you will be responsible for delivering mail and parcels to residential and commercial addresses, providing excellent customer service and ensuring timely delivery.Key responsibilities:Deliver mail and parcels to residential and...


  • Forfar, Angus, United Kingdom Royal Mail Group Full time

    About Royal Mail GroupWe are a leading logistics and postal services company, delivering billions of items every year. We are committed to making a positive impact on the communities we serve.Job OverviewThis is an exciting opportunity to join our team as a Postperson with Driving responsibilities. You will be responsible for delivering mail and packages to...


  • Forfar, Angus, United Kingdom Disclaimer: ANY-Web Ltd. Full time

    Job Title: Field Service TechnicianAbout the Role:We are seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, maintaining, and repairing our equipment and systems.Key Responsibilities:Install and maintain our equipment and systems to ensure optimal performance.Diagnose and repair...


  • Forfar, Angus, United Kingdom EG Group Full time

    Job OverviewWe are seeking a motivated and enthusiastic Restaurant Team Member to join our team at KFC in Forfar. As a key member of our team, you will be responsible for delivering exceptional customer service, preparing food, and maintaining a clean and safe environment.About the RoleThis is a fantastic opportunity to join a dynamic and fast-paced team,...


  • Forfar, Angus, United Kingdom Compass UK & Ireland Full time

    We're seeking a skilled Catering Manager to oversee our catering and service operations for a major High Street brand. As a key member of our team, you'll be responsible for ensuring our kitchens and service counters run smoothly and delivering exceptional food experiences.Key responsibilities will include:Preparing high-quality food to the highest...


  • Forfar, Angus, United Kingdom Pertemps Full time

    A Support Services Coordinator is needed to join Pertemps' team in Arbroath. This is a full-time opportunity to gain experience in a dynamic office environment.Key responsibilities include:Organising and maintaining files and recordsProviding administrative support, including data input, word processing, and minute-takingManaging service mailboxes and...


  • Forfar, Angus, United Kingdom Virgin Media Full time

    Be a part of Virgin Media's team of experts and earn a competitive salary of £29,000, plus overtime and performance-based commission. As a Field Service Engineer, you'll be the expert in installations, fixing faults and delivering great customer service.The UK's fastest broadband network and the nation's best-loved mobile brand are just a few reasons why...


  • Forfar, Angus, United Kingdom Compass Group UK Full time

    Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members.This position offers competitive pay, great perks,...


  • Forfar, Angus, United Kingdom NOV Inc Full time

    About the Role:As a Senior Service Engineer within NOV's Rig Aftermarket (RA) Team, you will be responsible for the repair and inspection of NOV Rig equipment globally both offshore and onshore. You will be part of our aftermarket service group, making recommendations to customers to ensure equipment continuously operates at efficient and profitable...


  • Forfar, Angus, United Kingdom Virgin Media Full time

    Job SummaryAs a Field Service Engineer with Virgin Media O2, you will be responsible for delivering exceptional customer service and technical expertise in the installation and maintenance of our services. This role requires a strong problem-solving ability, excellent communication skills, and a customer-focused approach.Key ResponsibilitiesInstall and...


  • Forfar, Angus, United Kingdom NOV Inc Full time

    About this role:We are looking for a skilled Mechanical Service Technician to join our team at NOV Inc. As a Service Engineer within our Rig Aftermarket (RA) Team, you will be responsible for the repair and inspection of NOV Rig equipment globally, both offshore and onshore. You will work closely with our customers to ensure their equipment operates...


  • Forfar, Angus, United Kingdom NOV Inc Full time

    As a Mechanical Service Technician within NOV's Rig Aftermarket (RA) Team, you will be responsible for the repair and inspection of NOV Rig equipment globally, both offshore and onshore. As part of our aftermarket service group, you will make recommendations to customers to ensure equipment continuously operates at efficient and profitable levels.As a key...


  • Forfar, Angus, United Kingdom Compass Group UK Full time

    We are seeking an experienced Culinary Operations Manager to oversee all Compass Group UK&I catering and service operations for a major High Street brand on a full-time basis. This role involves ensuring our kitchens and service counters run smoothly, delivering truly incredible food experiences, and driving sales through new food or service concepts.The...


  • Forfar, Angus, United Kingdom NHS Scotland Full time

    NHS Scotland is committed to fostering a diverse and inclusive work environment, promoting equality and eliminating discrimination. Our goal is to have a workforce that truly represents the community we serve, where each employee feels valued and empowered to excel.We are seeking a skilled Physiotherapist with a special interest in musculoskeletal conditions...

  • Barista Team Member

    4 weeks ago


    Forfar, Angus, United Kingdom EG Group Full time

    Role: Starbucks BaristaLocation: Forfar, DD8 1TE Hours: Part-Time / Permanent Hourly Rate: £11.75 above 21 | £10.00 aged 18-20 | £7.15 aged 17 | £6.60 aged 16 Bonus Scheme: Quarterly Bonus Incentive Company: EG Group As a valued member of our team, you will be responsible for delivering exceptional customer service and preparing high-quality beverages...

  • Project Manager

    4 weeks ago


    Forfar, Angus, United Kingdom NOV Full time

    Portfolio Leadership RoleAs a seasoned Project Manager with NOV, you'll lead a portfolio of CBM Programs from inception to delivery, driving program outcomes and stakeholder satisfaction. This role demands strong project management skills, operational efficiency, and a focus on quality. Key responsibilities include:Leading cross-functional teams to deliver...


  • Forfar, Angus, United Kingdom Compass Group UK Full time

    This Senior Food Service Lead role requires a strong background in catering, preferably with experience in managing teams in a fast-paced environment. The ideal candidate will be able to balance the needs of customers, staff, and the business, while maintaining a focus on delivering high-quality food and exceptional customer service.You will be responsible...