Operations Team Lead
9 hours ago
Job Description: The Leaders Romans Group is seeking an experienced Operations Team Lead to join our property management department in Northwich/Chester. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our branch portfolio, providing guidance and support to Property Managers, and driving business growth through strategic objectives.
Key Responsibilities:
- Conduct regular morning meetings with the team to discuss ongoing projects and tasks.
- Support and guide Property Managers on new legislation implementation to ensure compliance and minimize disruptions.
- Investigate customer complaints and develop effective responses to resolve issues promptly.
- Coordinate and deliver training sessions to enhance the skills and knowledge of Property Managers.
- Monitor teams' overdue workflows and provide support to ensure timely completion of tasks.
Requirements:
- Excellent communication and interpersonal skills, both written and verbal.
- Professional telephone manner and organizational skills.
- Experience leading a small team and proven history working within the property industry.
- Full UK Driving License Required.
We Offer:
- A competitive base salary of up to £32,000 OTE.
- Market-leading training and ongoing professional development opportunities.
- A supportive and collaborative team environment.
- Quarterly and yearly awards, including trips abroad.
- A salary sacrifice pension scheme and generous holiday allowance.
- Excellent parental leave and newly introduced fertility policy.
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