Part Time Linehaul Dispatch Coordinator

1 month ago


Stansted, United Kingdom FedEx Full time
Job Summary

We are seeking a highly skilled and organized Dispatch Agent to join our team at FedEx. As a key member of our operations team, you will be responsible for coordinating the distribution of work amongst couriers, ensuring efficient execution of daily pick-up and delivery assignments, and providing exceptional customer service.

Key Responsibilities
  • Prepare courier schedules and routes to optimize delivery efficiency
  • Coordinate the distribution of work amongst couriers to achieve station's operational goals
  • Monitor the daily delivery cycle, updating systems with accurate information to ensure correct execution of daily pick-up and delivery assignments
  • Provide support to couriers and assist with issue resolution
  • Contact customers to obtain additional information or advise on potential service-related issues
  • Proactively report any issues that occurred during the daily delivery cycle to management and compile reports on station's productivity, volumes, and performance
Requirements
  • Experience in coordinating a team in a busy transport and/or dispatch environment is an advantage
  • Good Microsoft Office and PC skills
  • Good geographical knowledge
  • Focused on accuracy and attention to detail
  • Driven to solve problems using planning and organizing skills
  • Able to communicate and align with different stakeholders
  • Ability to manage own and team's time effectively in a pressurized environment
What We Offer
  • Attractive compensation package
  • Training to get you started and on-the-job learning opportunities
  • Extensive learning resources to further develop your skills and knowledge, including online language courses
  • Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
  • Employee Assistance Program for you and your family in difficult life situations
  • Employee reduced-rate shipping
  • Great career opportunities
  • FedEx is one of the world's most admired companies and trusted brands year after year


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