Flight Supervisor
7 months ago
**Job Title**:Flight Supervisor
**Shift**:5on 3off
**Salary**:£16-18ph
**Overview**: As a Flight Supervisor, you will be responsible for overseeing and coordinating the operational aspects of airline flights to ensure a smooth and safe travel experience for passengers. You will manage a team of flight attendants and collaborate with various departments to ensure adherence to safety regulations, customer service standards, and on-time performance.
**Key Responsibilities**:
- **Flight Operations Management**:
- Coordinate pre-flight preparations, including crew briefing, aircraft inspections, and ensuring all necessary supplies are onboard.
- Monitor flight schedules and ensure adherence to departure and arrival times.
- Address any operational issues or disruptions, such as weather delays or mechanical problems, in a timely and efficient manner.
*
- **Safety and Compliance**:
- Enforce strict adherence to safety regulations and company policies during all phases of flight operations.
- Conduct regular safety briefings and drills for flight crew members to maintain readiness for emergencies.
- Investigate and report any safety incidents or violations, and implement corrective actions as necessary.
*
- **Customer Service**:
- Ensure that passengers receive excellent service throughout their journey, addressing any concerns or special requests promptly.
- Handle passenger complaints or issues professionally and escalate when necessary to ensure customer satisfaction.
- Coordinate with ground staff to facilitate smooth passenger boarding and disembarkation processes.
- **Team Leadership**:
- Supervise and support flight attendants, providing guidance and assistance as needed to maintain a high level of performance.
- Conduct regular performance evaluations and provide feedback to enhance individual and team effectiveness.
- Foster a positive and collaborative work environment that promotes teamwork and professional growth.
- **Communication and Coordination**:
- Serve as the primary point of contact between flight crew, ground operations, and other relevant departments.
- Communicate important operational information and updates to crew members and ensure clear understanding of roles and responsibilities.
- Collaborate with dispatchers, air traffic control, and other stakeholders to optimize flight operations and resolve issues efficiently.
**Requirements**:
- Previous experience in a supervisory role within the aviation industry, preferably as a flight attendant or in a related field.
- In-depth knowledge of aviation regulations, safety protocols, and emergency procedures.
- Excellent leadership and communication skills, with the ability to effectively manage a diverse team in a dynamic environment.
- Strong problem-solving skills and the ability to make sound decisions under pressure.
- Flexibility to work irregular hours, including evenings, weekends, and holidays.
- Bachelor's degree in aviation management, hospitality, or a related field (preferred).
- Valid FAA certification or equivalent regulatory approval for flight operations management (preferred).
**Job Types**: Full-time, Part-time
**Salary**: £16.00-£18.00 per hour
Expected hours: 50 per week
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Flexitime
- Weekend availability
Supplemental pay types:
- Bonus scheme
Licence/Certification:
- Driving Licence (required)
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