Fbo Supervisor

Do you have an Operations background at a supervisory level within Aviation? Are you looking for your next challenge? If yes, then we want to hear from you.

Our client in Stansted is looking for an FBO Supervisor to join their operations team.

Your main role will be to assist the running of the FBO, working closely with the CEO to ensure that all areas of the ops team run efficiently.

This role will perform and oversee the daily operational and administrative duties, to ensure a safe, efficient and enjoyable customer experience to all. This is a physical hands on role, offered on a full time basis.

**Main Duties**:

- Supervising and directing FBO Staff on duty during shifts to deliver a safe, efficient and positive customer experience in accordance with published company procedures and relevant regulations.
- Supervising an exceptional client experience in all aspects of work in accordance with company standard and procedures, achieving the highest level of customer service at all times and by all members of the FBO team.
- Leading all departments and keep staff fully informed of changes in working practices and Operational procedures
- To produce a spreadsheet of quotations won/lost and possible reasons. This is to be extended into a working document to be used as a sales mechanism
- Managing and supporting staff, ensuring service is impeccable at all times and where necessary implement new procedures to develop and improve the service provided.
- Coaching, mentoring current employees and new starters in any duties delegated to them
- Produce training programmes for new starters and refresher training for existing employees
- Updating of training files, monitoring of training requirements, expiry dates and booking of training courses for both new and existing employees.
- Ensure all Health and Safety matters are dealt with, updated and new one produced including but not limited to Fire Safety, Risk Assessments and Accident Reports in line with Company procedure
- To ensure a thorough understanding of how large flights are dealt with and Manage them as and when required
- Liaising with the Ramp Managers and CSRS to plan for day and future flights
- 3 years or more experience in Customer facing or Operations Support positions, which must have been gained within aviation
- Previous Supervisory/Management experience within Operations
- Self-driven and results orientated with a clear focus on safety and quality
- Ability to negotiate and reach compromise, proactive and problem solving ability
- Excellent communication skills - face to face, telephone - and written communication skills
- Enthusiastic individual and passionate about aviation
- Flexible and able to manage varying demands and workloads
- High levels of presentation, interpersonal skills, discretion and trustworthiness
- You MUST be able to drive to get to this location

**Salary**: £30,000.00-£32,000.00 per year

**Benefits**:

- Company pension
- Life insurance

Schedule:

- Day shift
- Monday to Friday

Work Location: In person