Customer Service Representative

2 weeks ago

Milton Keynes, Milton Keynes, United Kingdom Huntress Full time

Job Title: Service Support Advisor

Job Type: Permanent, Full Time

Location: Milton Keynes

Job Description:

Company Overview: Huntress is a leading provider of customer service solutions, dedicated to delivering exceptional support to our clients.

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team as a Service Support Advisor. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients, resolving their issues efficiently, and ensuring their complete satisfaction.

Key Responsibilities:

  • Respond to Customer Inquiries: Respond to customer calls, emails, and other forms of communication in a timely and professional manner.
  • Issue Resolution: Investigate and resolve customer complaints, quickly and patiently, ensuring that our clients receive the best possible service.
  • Collaboration with Internal Teams: Work closely with internal teams, including Sales, Finance, and Spares, to resolve customer issues and provide seamless support.
  • Communication: Communicate effectively with customers, providing them with updates on their repair calls, advising them of any delays or job status.
  • Documentation: Maintain accurate customer information on our CRM system, ensuring that all relevant details are up-to-date and easily accessible.
  • Ad Hoc Tasks: Support Business Development Managers with ad hoc tasks, as required.

Requirements:

  • Previous Experience: Previous experience in an inbound customer service role, preferably in a B2B or SME environment.
  • Excellent Communication Skills: Excellent telephone manner, able to remain calm under pressure, and communicate effectively with customers and internal teams.
  • Methodical and Organized: Methodical and organized, with a keen eye for detail and ability to prioritize tasks effectively.
  • Team Player: A team player, able to work collaboratively with internal teams to achieve common goals.
  • Technical Skills: Working knowledge of CRM software, preferably SAP, and ability to learn new systems quickly.

Benefits:

  • Hybrid Working: Enjoy a hybrid working arrangement, with 3 days in the office and flexibility to work from home.
  • Pension Scheme: Contribute to our contributory pension scheme, ensuring your financial security in retirement.
  • Life Assurance: Receive life assurance, providing peace of mind for you and your loved ones.
  • Annual Leave: Enjoy 25 days annual leave, plus bank holidays, to relax and recharge.
  • Employee Assistance Programme: Access our employee assistance programme, providing support for your mental and physical well-being.
  • Staff Perks: Enjoy a range of staff perks, including free parking, free tea and coffee, and dress-down days.

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