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Customer Service Representative
2 months ago
We are seeking a skilled Customer Service Representative to join our team at Ostara Systems. As a key member of our Contact Centre, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities- Provide timely and effective support to customers via telephone, email, and other communication channels.
- Manage customer inquiries, resolving issues and escalating complex problems to senior team members as needed.
- Collaborate with internal teams to ensure seamless customer journeys and meet business objectives.
- Develop and maintain strong relationships with customers, colleagues, and stakeholders.
- Stay up-to-date with company policies, procedures, and industry developments to provide expert advice and guidance.
- 2+ years of experience in a customer-facing role, preferably in a contact centre environment.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions.
- Strong knowledge of office applications, including Microsoft Office and Google Suite.
- Commitment to delivering exceptional customer service and exceeding performance targets.
Ostara Systems is committed to providing a comprehensive benefits package, including pension, healthcare, and death in service. We also offer opportunities for professional development, career growth, and recognition of outstanding performance.
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