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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Taylor & Francis Group. As a key member of our global customer support team, you will be responsible for providing exceptional customer service to our internal and external customers.
Key Responsibilities:- Resolve customer inquiries and issues in a timely and professional manner, ensuring high levels of customer satisfaction and loyalty.
- Process orders, invoices, quotes, returns, and claims accurately and efficiently, responding to customer queries and concerns in a prompt and courteous manner.
- Collaborate with internal teams to resolve complex customer issues and provide solutions that meet customer needs.
- Develop and maintain knowledge of our products and services, staying up-to-date on new features and enhancements.
- Participate in ongoing training and development to improve customer service skills and knowledge.
- Previous customer service experience, preferably in a similar industry or role.
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Strong technical skills, including proficiency in Microsoft Office and CRM systems.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction and loyalty.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Flexible working arrangements, including remote work options.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
