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Customer Service Representative
2 months ago
At TSYS Managed SVCS EMEA, LTD (GB), we're committed to delivering exceptional payment solutions to our clients. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch support.
Key Responsibilities
- Respond to customer inquiries via various channels, providing timely and accurate solutions to their payment-related issues.
- Analyze customer service needs and communicate effectively with technical and service departments to resolve complex issues.
- Enter required data into client-provided systems and databases, ensuring accurate and efficient processing.
- Determine basic reasons for customer issues using a decision tree and escalate or refer unresolved grievances to more experienced representatives or designated departments.
What We're Looking For
- High School Diploma or Equivalent
- Typically No Relevant Experience Required
Desired Skills and Capabilities
- Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes.