Pensions Administrator

9 hours ago


Sheffield, Sheffield, United Kingdom Broadstone Full time

Pension Administration Role

The role of Pension Administrator at Broadstone involves providing pension administration services to clients in accordance with established procedures and control frameworks.

Key Responsibilities

  • Evaluate and log incoming enquiries, ensuring required actions are accurately recorded on the workflow system in a timely manner.
  • Support the processing of team workloads through to conclusion in accordance with established procedure, ensuring all work is subject to appropriate peer review and sign-off.
  • Field inbound telephone and email enquiries, ensuring appropriate verification checks are undertaken.
  • Prepare and collate periodical or ad-hoc client information/reports as directed.
  • Undertake scheme event activity or project preparations/actions.
  • Develop technical competency in self and others.
  • Adhere to Broadstone staff policies and procedures at all times.

Key Behaviours & Competencies

  • Good communication skills, both verbal and written.
  • Strong analytical and numerical ability – able to analyse, evaluate and interpret data.
  • Able to work on own as well as being an influential and participative team contributor.
  • Comfortable in multi-tasking.
  • Demonstrates an openness to feedback and in clarifying information received.
  • Exudes enthusiasm and presents a positive outlook/attitude.
  • Astute in observing own training needs and proactively seeks support or guidance.

Technical Knowledge and Professional Qualifications

  • Required: Educated to A Level standard or equivalent.
  • Previous experience carrying out a similar role with a third-party administrator or in-house occupational pension scheme.
  • Recommended: Studying towards or completion of professional qualifications (the PMI's Certificate in Pensions Calculations and/or Advanced Diploma in Retirement Provision).

Overarching Obligations

  • Adhere to all relevant laws & regulations, and Broadstone Policies & Procedures.
  • Comply with the FCA's requirements in relation to the Senior Managers & Certification Regime, Treating Customers Fairly and the new Consumer Duty.


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