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Pensions Administrator

1 month ago

Sheffield, Sheffield, United Kingdom Broadstone Full time

Pension Administration Role

The Pension Administration role at Broadstone involves providing pension administration services to clients in line with established procedures and control frameworks. This includes evaluating and logging incoming enquiries, processing team workloads, and creating and maintaining scheme membership records.

Key Responsibilities

  • Evaluate and log incoming enquiries, ensuring required actions are accurately recorded on the workflow system in a timely manner.
  • Support processing of team workloads through to conclusion in accordance with established procedure, ensuring all work is subject to appropriate peer review and sign-off.
  • Manage workloads to ensure agreed service standards or targets are met, assessing workloads and proposing/agreeing priorities with senior team members.
  • Field inbound telephone and email enquiries, ensuring appropriate verification checks are undertaken, and refer any dissatisfied callers or complaints to a senior team member or colleague.
  • Prepare and collate periodical or ad-hoc client information/reports as directed, ensuring charging of non-contractual requests are highlighted and recorded appropriately.
  • Undertake scheme event activity or project preparations/actions, agreeing an appropriate plan to meet agreed delivery date with a designated senior team member, with established review milestones to ensure progress remains on-track.
  • Develop technical competency in self and others, attending/internal technical briefings, questioning any unclear aspects or impact on client-base where necessary, and supporting the implementation of any required changes to practice or procedure.
  • Adhere to Broadstone staff policies and procedures at all times, accurately recording own time as appropriate to support client billing activities.

Key Behaviours & Competencies

  • Good communication skills, both verbal and written.
  • Written work is presented in a logical and organised way.
  • Strong analytical and numerical ability – able to analyse, evaluate and interpret data.
  • Able to work on own as well as being an influential and participative team contributor.
  • Comfortable in multi-tasking.
  • Demonstrates an openness to feedback and in clarifying information received.
  • Demonstrates a hunger for personal development and ambition to progress, eager to experience new tasks and expand skillset.
  • Approachable and supportive when dealing with others, exuding enthusiasm and presenting a positive outlook/attitude.
  • Astute in observing own training needs and proactively seeks support or guidance.
  • Forges strong working relationships within the team group, shows initiative and confidence, highlighting observations of team/process inefficiency or potential improvement ideas.
  • Able to gauge personal capacity and prioritise assigned workloads.

Technical Knowledge and Professional Qualifications

Required:

  • Educated to A Level standard or equivalent.
  • Previous experience carrying out a similar role with a third-party administrator or in-house occupational pension scheme.

Recommended:

  • Studying towards or completion of professional qualifications (the PMI's Certificate in Pensions Calculations and/or Advanced Diploma in Retirement Provision).

Overarching Obligations

  • Adhere to all relevant laws & regulations, and Broadstone Policies & Procedures.
  • Achieve a good standard of ethical behaviour, do the right thing at all times.
  • Comply with all relevant professional standards.
  • Comply with the FCA's requirements in relation to the Senior Managers & Certification Regime, Treating Customers Fairly and the new Consumer Duty.