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Pension Administrator

2 months ago

Sheffield, Sheffield, United Kingdom Broadstone Full time
Job Overview

Broadstone is seeking a seasoned Pension Administrator - Team Lead to oversee our pension administration services, ensuring high-quality delivery and exceeding client expectations.

About the Role

This is an exceptional opportunity for a skilled professional to lead a team of pension administrators, focusing on delivering top-notch services to our clients. As a key member of our team, you will be responsible for managing client relationships, overseeing workload prioritization, and driving performance excellence.

Key Responsibilities
  1. Lead a team of pension administrators in providing exceptional service to clients, ensuring timely completion of tasks, and maintaining accurate records.
  2. Develop and implement strategies to improve efficiency, productivity, and quality of service, fostering a culture of continuous improvement.
  3. Build and maintain strong relationships with clients, stakeholders, and internal teams, promoting effective communication and collaboration.
  4. Monitor and analyze workload, identifying areas for improvement and implementing changes to optimize team performance.
  5. Support the development of team members, providing guidance, coaching, and training to enhance their skills and knowledge.
  6. Collaborate with senior management to set goals, objectives, and performance metrics, ensuring alignment with company strategies.
  7. Participate in new business presentations, showcasing Broadstone's capabilities and expertise.
  8. Adhere to all relevant laws, regulations, and company policies, upholding the highest standards of ethics and professionalism.
Requirements
  • Proven experience as a team lead or manager in pension administration, preferably with a third-party administrator or in-house occupational pension scheme.
  • Educated to A Level standard or equivalent.
  • Strong leadership, communication, and interpersonal skills, with the ability to build and maintain effective relationships.
  • Excellent problem-solving, analytical, and time management skills, with the capacity to prioritize tasks and manage multiple projects simultaneously.
  • Ability to work in a fast-paced environment, adapting to changing priorities and deadlines.
  • Familiarity with industry-specific software, systems, and technologies.
  • Professional qualifications such as PMI's Certificate in Pensions Calculations and/or Advanced Diploma in Retirement Provision are desirable.
What We Offer

Broadstone offers a competitive salary of £45,000 - £55,000 per annum, depending on experience, plus benefits, including opportunities for career growth, professional development, and a dynamic work environment.