Highways Operations Manager

3 weeks ago

Leeds, Leeds, United Kingdom Leeds City Council Full time
Job Title: Highways Technical Support Team Leader

Job Summary:

We are seeking a highly skilled and experienced Highways Technical Support Team Leader to join our team at Leeds City Council. As a key member of our Highways and Transportation service, you will play a crucial role in supporting the development and transformation of our key services.

Key Responsibilities:

  • Manage and develop the Technical Support team in Merrion House, with scope for the role to grow over time.
  • Work in conjunction with Senior Managers to develop new policies and methods of working in response to changes in legislation and best practice.
  • Day-to-day responsibility for ensuring timely delivery of the service and relevant budgets.
  • Analyse and collate data for the provision of accurate management information and production of reports.
  • Identify problems and areas for improvement and offer solutions.
  • Take a lead role in managing incoming correspondence to the service.

Requirements:

  • Able to communicate effectively with a wide range of people.
  • Able to demonstrate effective leadership skills, and set a positive example for your team.
  • Able to provide and present clear, accurate, and timely information to agreed standards.
  • Able to identify and agree actions to improve performance, processes, and procedures.
  • Able to work flexibly as part of a team & use own initiative to solve issues.
  • Able to prioritise work to meet conflicting deadlines and work flexibly to deliver desired outcomes.
  • Able to demonstrate excellent numeracy & literacy skills, including ability to analyse data to produce high quality reports and correspondence.
  • Ability to respect sensitive and confidential work and behave ethically in all instances.
  • Ability to express ideas clearly with well-developed interpersonal and communication skills.
  • Experience of using IT applications and systems to produce, record analyse and evaluate information.
  • Well-developed experience working with a wide range of people utilising strong face-to-face, telephone, and written communication skills.
  • Managing people and people issues effectively and positively.
  • Understanding processes for dealing with and sharing confidential and complex information.
  • Working with high levels of accuracy with a good attention to detail.
  • Able to work on your own, manage your own workload and use your initiative to adhere to time scales and deadlines.
  • To display a responsible and co-operative attitude to working towards the achievement of the service's aims and objectives.
  • Knowledge of Highways policies and procedures including relevant legislation.
  • Knowledge and experience of adhering to procedures and legislation relating to confidential information and financial regulations.
  • Knowledge and experience of legislative business, financial, audit and operational requirements of the service.
  • Motivating staff including the planning, organising and delegation of work.
  • Dealing with queries from a wide range of people including Senior Management/Councillors/MP's/ External Agencies/ Members of the public etc.
  • Working as part of a team and contributing to its development with suggestions for new ways of working.
  • Experience of using IT applications and systems to produce, record and evaluate information.
  • Experience and understanding of the importance of providing excellent customer service.
  • Experience of dealing positively with challenging situations.

Essential Behavioural and other Characteristics:

  • Understand and embrace and codes of conduct.
  • Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon.
  • Able to understand and observe Leeds City Council equality and diversity policies.
  • Carry out all duties having regard to an employee's responsibility under Health and Safety Policies.
  • Willingness to actively participate in training and development activities.
  • Flexible and adaptable to change to assist other services as required commensurate to grade.
  • Participate in appraisal, training, and development activities.
  • Be aware of and comply with Leeds City Council policies and procedures.
  • Be aware of and support difference ensuring equality for all, working in an anti-discriminatory manner, upholding, equality & diversity.
  • Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
  • The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable Requirements:

  • Ability to learn new processes quickly through various training and development courses.
  • Processes for submitting 3rd party insurance claims.
  • Knowledge of relevant Financial Regulations.
  • Knowledge of debt collection procedures.
  • Leading a team, influencing others and making decisions using own initiative.
  • Experience of monitoring expenditure against budgets and adhering to all financial and procurement management procedures.
  • Committed to continuous improvement.
  • A commitment to keep informed of legislative policy changes.
  • Work flexibly and move within service areas - working at different locations depending on service demand.

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