First Line Resolution Expert
5 days ago
We are looking for a highly motivated and skilled First Line Resolution Expert to join our team at Endeavour Recruitment Solutions. This exciting permanent position offers the chance to work with a leading client in the retail sector, utilizing your technical expertise to deliver exceptional support services. The successful candidate will have a solid understanding of technical concepts, excellent communication skills, and the ability to work effectively in a pressurized environment.
Job Description:
As a First Line Resolution Expert, you will be responsible for resolving technical issues promptly and efficiently, ensuring high levels of customer satisfaction. You will work closely with cross-functional teams, collaborating to achieve common goals and objectives. A strong understanding of SLAs and KPIs is crucial, as you will be working in a fast-paced environment with multiple priorities.
Requirements:
- NVQ1/GCSEs or equivalent in key competencies
- Problem analysis and problem-solving skills
- Ability to work under pressure and maintain attention to detail
- Excellent communication and interpersonal skills
- Experience working in Scrum teams and Agile methodologies
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