First Line Resolution Expert

5 days ago


Southampton, Southampton, United Kingdom Endeavour Recruitment Solutions Full time
About the Opportunity:
We are looking for a highly motivated and skilled First Line Resolution Expert to join our team at Endeavour Recruitment Solutions. This exciting permanent position offers the chance to work with a leading client in the retail sector, utilizing your technical expertise to deliver exceptional support services. The successful candidate will have a solid understanding of technical concepts, excellent communication skills, and the ability to work effectively in a pressurized environment.

Job Description:
As a First Line Resolution Expert, you will be responsible for resolving technical issues promptly and efficiently, ensuring high levels of customer satisfaction. You will work closely with cross-functional teams, collaborating to achieve common goals and objectives. A strong understanding of SLAs and KPIs is crucial, as you will be working in a fast-paced environment with multiple priorities.

Requirements:
  • NVQ1/GCSEs or equivalent in key competencies
  • Problem analysis and problem-solving skills
  • Ability to work under pressure and maintain attention to detail
  • Excellent communication and interpersonal skills
  • Experience working in Scrum teams and Agile methodologies


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