IT Infrastructure Engineer
1 week ago
The Charalle Group is a leading provider of IT services, seeking a highly skilled IT professional to fill the role of IT Infrastructure Engineer - 2nd Line.
In this exciting opportunity, you will be responsible for providing second-line support to our business operations teams, ensuring seamless operation of our IT systems and infrastructure.
About the Role:
- Provide second-line support for desktop-related issues, including troubleshooting and resolving problems with Windows operating systems, Microsoft Office applications, and other software packages.
- Collaborate with the first-line support team to resolve user queries and issues in a timely and efficient manner.
- Work closely with the IT team to identify and implement process improvements and best practices.
- Maintain accurate records of all incidents and requests, ensuring compliance with company policies and procedures.
Requirements:
- Bachelor's degree in Computer Science or related field, or equivalent experience.
- Minimum 3 years of experience in a desktop support role, preferably in a corporate environment.
- Strong knowledge of Windows operating systems, Microsoft Office applications, and other software packages.
- Excellent problem-solving skills, with ability to analyze complex technical issues and provide effective solutions.
- Excellent communication and interpersonal skills, with ability to work effectively with users at all levels.
What We Offer:
- A competitive salary of £35,000 - £40,000 per annum.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- A dynamic work environment that encourages collaboration and growth.
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