IT Support Specialist

3 weeks ago


Seaford, East Sussex, United Kingdom TC IT Services Full time

We are seeking a highly skilled IT Support Specialist to join our team at TC IT Services in Seaford, East Sussex. The successful candidate will be responsible for delivering exceptional IT support to our clients via telephone and remote assistance.

This is an exciting opportunity for a motivated individual to become a key member of our team and contribute to the delivery of outstanding service to our clients.

The primary responsibilities of this role include:

  • Responding to IT support requests through our helpdesk system, ensuring timely resolution and excellent customer satisfaction.
  • Configuring new users in Active Directory, Entra, and 365.
  • Setting up and configuring VOIP phones.
  • Logging and documenting all inquiries in our helpdesk system.
  • Maintaining high service standards and quality benchmarks.

To excel in this role, you will need:

  • A minimum of 2 years' experience in IT support roles.
  • Strong technical skills in Microsoft Windows Servers, Windows and Mac operating systems, Microsoft 365 Services, and Virtualisation technologies.
  • Excellent communication and client liaison skills.

In return for your hard work and dedication, we offer a competitive salary of £24,500 per year, based on experience, as well as a range of benefits including pension scheme, death in service, regular pay reviews, and more.


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