Service Desk Professional

3 weeks ago


Seaford, East Sussex, United Kingdom TC IT Services Full time
Technical Requirements

We are looking for a Service Desk Professional to join our team at TC IT Services in Seaford, BN25 1LS. The successful candidate will be responsible for delivering technical support to our clients via telephone and remote assistance.

Key Responsibilities:

  • Deliver technical support to clients via telephone and remote assistance.
  • VOIP phone setup and configuration (training to be provided).
  • Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritized accordingly.

The ideal candidate will have a minimum of 2 years' recent experience in IT support roles, with expertise in Microsoft Windows Servers, Windows and Mac operating systems, and Microsoft 365 Services including Exchange Online, SharePoint, Teams, and OneDrive.

Compensation Package

  • A salary range of £22,500 - £27,500 per year based on experience.
  • A pension scheme.

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