Help Desk Technician
4 days ago
TC IT Services is a small but busy MSP in East Sussex, seeking a Help Desk Technician to become a key part of our team. As a Help Desk Technician, you will deliver IT support to our clients via telephone and remote assistance, with a focus on excellent verbal and written communication skills.
Key Responsibilities:
- Deliver IT support to clients via telephone and remote assistance.
- VOIP phone setup and configuration (training to be provided).
- Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritized accordingly.
The ideal candidate will have a minimum of 2 years' recent experience in IT support roles, with expertise in Microsoft Windows Servers, Windows and Mac operating systems, and Microsoft 365 Services including Exchange Online, SharePoint, Teams, and OneDrive.
Benefits
- A salary range of £22,500 - £27,500 per year based on experience.
- A pension scheme.
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