Technical Support Specialist

4 days ago

Leeds, Leeds, United Kingdom CV-Library Full time
Job Title: Technical Support Engineer - Utilities

Are you a skilled engineer with experience in operating robots and providing technical support? Do you have a passion for working with customers and delivering exceptional service? We have an exciting opportunity for a Technical Support Engineer - Utilities to join our team at CV-Library.

About the Role:

We are seeking a highly motivated and experienced Technical Support Engineer - Utilities to provide technical support and training to customers using or trialing our equipment. As a Technical Support Engineer - Utilities, you will be responsible for:

  • Operating robots on customer sites
  • Providing technical support both face-to-face and remotely
  • Working with customers on-site providing training, surveying services, demonstrations, troubleshooting user operating problems and basic equipment repair
  • Presenting products at exhibitions and conferences
  • Administering training courses of products to customers
  • Conducting technical product presentations to customers
  • Working with the design team to provide practical advice and feedback on products to assist product development and improvements
  • Working with and communicating new product information internally providing training where necessary
  • Assisting with field trials and the completion of documentation for field trials with customers such as but not limited to Risk Assessment, Method Statements, Safe Systems of Work, G23
  • Assisting in writing the technical manuals for products
  • Being the liaison for field trials with all customers & the Engineering teams to trial new innovative products
About You:

We are looking for a highly skilled and experienced Technical Support Engineer - Utilities with:

  • A hands-on engineering background ideally with experience of operating robots
  • Apprenticeship, HNC, HND, or Degree qualified in Mechanical or a SHEA Gas / Water Safety Passport
  • Excellent customer facing, organisational and communication skills
  • The ability to train customers, operators, and team members
  • Happy to work outside on excavation sites
What We Offer:

We offer a competitive salary and a range of benefits, including:

  • Opportunities for professional development and growth
  • A supportive and collaborative team environment
  • A comprehensive training program
  • A competitive salary and benefits package

If you are a motivated and experienced Technical Support Engineer - Utilities looking for a new challenge, please apply today

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