Order Processing Assistant

3 weeks ago

Nelson, Lancashire, United Kingdom Protec Fire Detection PLC Full time
Job Summary

We are seeking a highly organized and detail-oriented Sales Ledger Administrator to join our team at Protec Fire Detection PLC. As a key member of our order processing team, you will play a crucial role in ensuring the timely processing of orders and resolving invoice queries.

Key Responsibilities
  • Order Processing: Assist the order processing team in processing orders via our in-house PHP order portal, ensuring timely and accurate completion.
  • Invoice Query Resolution: Process and monitor invoice queries, actively pursuing timely resolutions with relevant departments or personnel.
  • Account Management: Assist in the processing of account application forms and updating existing client accounts, ensuring adherence to company policies.
  • System Competency: Become fully competent in the use of our company's computer systems to meet customer requirements and communicate accurate and valid information.
  • Additional Duties: Perform any other duties commensurate with the role.
Person Specification

Candidates must demonstrate the necessary qualifications, experience, skills, and traits to meet the requirements set below. Requirements for the role will be evidenced on the application form and in the interview process.

Qualifications
  • Essential: NVQ Level 2 in Business & Administration or equivalent IT qualification.
  • Desirable: Application.
Experience
  • Essential: Experience of working in a busy office.
  • Interview/Application: To be identified by.
Skills/Abilities
  • Essential: Excellent customer service skills, great telephone manner, competent using Microsoft Office packages, ability to maintain accurate records, and good interpersonal skills.
  • Interview: To be identified by.
Other
  • Essential: Commitment to confidentiality and data protection, enthusiasm, and willingness to learn.
  • Interview/Application: To be identified by.

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