Provisioning Coordinator

2 months ago

Nelson, Lancashire, United Kingdom Daisy Communications Limited Full time
Job Description

**Job Title:** Provisioning Coordinator

**Job Summary:** We are seeking a highly organized and detail-oriented Provisioning Coordinator to join our team at Daisy Communications Limited. As a Provisioning Coordinator, you will be responsible for managing orders, providing exceptional customer service, and ensuring seamless technical support.

Key Responsibilities:
  • Manage and coordinate orders from receipt to completion, ensuring accurate and timely processing.
  • Provide top-notch customer service, responding to customer inquiries, and resolving issues in a professional and courteous manner.
  • Collaborate with internal teams, including sales, technical support, and customer service, to ensure seamless order processing and customer satisfaction.
  • Develop and maintain strong relationships with customers, business partners, and suppliers to ensure effective communication and issue resolution.
  • Stay up-to-date with industry developments, products, and services to provide expert technical advice and support to customers and internal stakeholders.
  • Ensure accurate and timely input of order details into all relevant systems, maintaining high levels of data integrity and accuracy.
  • Coordinate and arrange engineer visits, ensuring timely and efficient resolution of technical issues.
  • Manage and resolve order rejections, working closely with customers and internal teams to resolve issues and provide regular updates.
  • Participate in continuous improvement initiatives, identifying areas for process enhancement and implementing changes to improve efficiency and customer satisfaction.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
  • Proven experience in order management, customer service, or a related field, with a strong understanding of technical support principles.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Proficiency in Microsoft packages and other relevant software applications.
  • Excellent time management and organizational skills, with the ability to meet deadlines and deliver high-quality results.
What We Offer:
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A competitive salary and benefits package, including 25 days' holiday, plus bank holidays, and an additional day for each year of service up to 30 days.
  • Professional development opportunities, including training and mentorship programs.
  • A collaborative and inclusive team culture, with a focus on customer satisfaction and excellence.

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