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Provisioning Coordinator

1 month ago

Nelson, Lancashire, United Kingdom Daisy Communications Limited Full time
Job Summary

We are seeking a highly organized and detail-oriented Provisioning Coordinator to join our team at Daisy Communications Limited. As a key member of our provisioning team, you will be responsible for managing orders, coordinating installations, and providing exceptional customer service.

Key Responsibilities
  • Manage orders from receipt to completion, ensuring accurate and timely processing.
  • Coordinate with customers, suppliers, and internal teams to resolve order queries and issues.
  • Provide technical advice and support to customers and internal staff.
  • Place orders on various web portals and ensure accurate input of order details.
  • Coordinate jobs and arrange engineer visits to ensure smooth installations.
  • Deal with order rejections and liaise with customers to resolve issues.
  • Raise and resolve provisioning escalations and faults.
  • Check accounts are set up and billing is correct.
  • Schedule and action tasks to completion within specified timescales.
Requirements
  • Excellent communication and organizational skills.
  • Ability to manage own workload and prioritize tasks.
  • Previous experience of Microsoft packages and order management systems.
  • A 'can do' and positive attitude towards work and personal development.
  • Excellent customer service skills and ability to work in a team environment.
What We Offer
  • 25 days holiday, plus bank holidays, and an additional day for each year of service up to 30 days.
  • £500 referral scheme bonus.
  • Professional development to help you achieve your personal goals.
  • Eye care vouchers available and discounted Medicash membership.
  • Sim deals for you and your family/friends.
  • Access to discounts and savings at over 1,200 retailers.