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Order Fulfillment Specialist
3 months ago
- Efficient management of tasks.
- Conduct welcome and confirmation communications via calls and emails.
- Provide initial support for installation inquiries.
- Ensure precise entry of order information across all platforms.
- Collaborate with customers, business partners, resellers, and suppliers to address order-related inquiries and modifications.
- Offer technical guidance to customers, business partners, resellers, and internal teams.
- Process all types of orders through Openreach and other supplier portals.
- Coordinate job assignments and schedule engineer visits.
- Manage order rejections effectively.
- Work with customers, business partners, and suppliers to troubleshoot issues and provide timely updates.
- Initiate and resolve provisioning escalations and faults.
- Verify that all accounts are properly set up and billing is accurate.
- Organize and execute all tasks to completion within designated timelines.
- Adhere to established procedures and deliver exceptional customer service to maximize satisfaction.
- Strive to meet defined KPIs, goals, and objectives.
- Maintain comprehensive updates in all systems for each action and customer interaction.
Required Qualifications
- Strong telephone communication skills.
- Ability to prioritize and manage personal workload.
- Familiarity with Microsoft Office applications.
- A proactive and positive approach to work and personal growth.
- Excellent verbal and written communication abilities.
Additional Information
Benefits of Joining Daisy Communications Limited
Our philosophy is straightforward: the more effort you invest, the greater the rewards.
We are proud to have received a 2 Star accreditation from the Sunday Times Best Companies and recognized as the UK's leading Telecoms company in 2023.
Here are some of the advantages we provide:
- 25 days of annual leave, in addition to public holidays, plus an extra day for each year of service, up to a maximum of 30 days.
- £500 referral bonus scheme.
- Opportunities for professional development to help you achieve your personal aspirations.
- Eye care vouchers and discounted Medicash membership.
- Special SIM deals for you and your family or friends.
- Access to discounts and savings at over 1,200 retailers.
- An extra day off for your birthday or if you are getting married.
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