Digital Service Strategy Lead

4 weeks ago


Greater Manchester, United Kingdom Department of Work & Pensions - Digital Full time

About the Role

As a Digital Service Strategy Lead, you will be responsible for developing and implementing a user-centric service design strategy for Universal Credit. This role requires strong leadership skills to guide a team of designers in creating innovative solutions that meet the needs of users.

Key Responsibilities

  • Develop and implement a user-centered design approach to service design
  • Lead a team of designers to create high-quality design deliverables
  • Analyze research findings and data to inform design decisions
  • Communicate design insights and recommendations to senior stakeholders

Requirements

  • Proven experience in service design and leadership roles
  • Strong understanding of user-centered design principles and practices
  • Excellent communication and leadership skills

What We Offer

  • A competitive salary of up to £83,957
  • A comprehensive benefits package including flexible working, time off volunteering, and discounts on shopping and travel
  • Opportunities for professional development and career progression

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