Service Management Lead

2 months ago

Manchester, United Kingdom Government Digital Service Full time

**Details**:
**Reference number**:

- 286188**Salary**:

- £61,710 - £71,000- Up to £71,000(National)
- based on capability. The base salary of this grade is £61,710 (National). Offers made above this will be made up with a specialist pay allowance. For more info visit our things you need to know page.**Job grade**:

- Grade 6**Contract type**:

- Permanent**Business area**:

- GDS - Identity Services**Type of role**:

- Digital**Working pattern**:

- Flexible working, Full-time, Job share, Part-time, Compressed Hours**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- ManchesterAbout the job

**Job summary**:
The Government Digital Service (GDS) is part of the Cabinet Office. We’re here to make digital government simpler, clearer and faster for everyone. Our work is user-focused, dynamic and forward-looking, making our organisation an exciting and innovative place to work.

The GOV.UK One Login for Government Programme represents a once in a generation opportunity to simplify and widen access to all digital government services. Sitting at the heart of the government, we are building one simple, safe and secure way for users to Log in and prove who they are that will work across all government services.

GOV.UK One Login is being designed and built for the many, not the few. It will unite services across government, revolutionising the way government departments digitally interact with users. One Login will deliver an accessible and essential function that will change lives and help millions. We are an ambitious and visionary team so if you want to be at heart of this truly groundbreaking programme keep reading

The GOV.UK One Login programme is full of talented and passionate people who are consistently delivering high quality products for services and individuals. We’re half way through our build phase and features are being shipped almost weekly as we work to mature our product set so that we can expand the range of services and departments benefitting from our work.

The right person will join a well motivated and dynamic multi disciplined delivery team working to deliver on our commitments and roadmap.

If you’ve got a background in software delivery and are used to working in a scaled agile environment then this could be the place for you

Sometimes described as the most strategic programme in government, GOV.UK One Login represents a once in a career opportunity to work on a software product that will be used by the majority of the people living in the UK. It’s a fast paced, dynamic and challenging environment that is sure to offer you career satisfaction as well as a chance to develop and enhance your skills.

If this sounds like the next role for you on your career journey then we’d love to hear from you.

**Find out more at the GDS** **Blog**.**:
**Job description**:
As Service Management Lead you will have responsibility for setting, maintaining and reporting on service levels across the different parts of One Login, managing strategic changes, overseeing vendor relationship management and driving continuous improvement; reporting into the Head of Live Service. This is a leadership role within Identity Operations for GOV.UK One Login, responsible for the overall Service Experience, ensuring that it meets the needs of End Users.

The Service Management Lead will have line management duties. People and professional leadership duties include:

- Building capability across the One Login programme on all aspects of service management, including through recruitment.
- Effective people & team management to foster good line management throughout the management chain; role modelling values of diversity and inclusion to ensure that leadership & change management engage and maintain commitment of staff.
- Developing a supportive environment for staff, promoting a learning culture of constructive feedback and continuous professional development.

The Service Management Lead is responsible for:

- Working across the programme to establish and maintain agreed service levels, processes and procedures for the capabilities in scope of the Service Management function.
- Take ownership for managing the service aspects of the relationship with the growing number of One Login Relying Parties. Providing advice, expertise and support to ensure adoption and compliance to policies, standards and best practice
- Coordinating reporting and key metrics across live service operations so that these can be fed into relevant programme governance forums as well as for senior stakeholders such as the SRO, Chief Exec of GDS and ministers etc.
- Ensuring day to day join up and alignment of activities between live service and product teams.
- Working with broader live service team to identify opportunities for improvement in processes including Service Transition, Vendor Management and Reliant Party Service Management
- Managing key service changes - th

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