ITSM Strategy and Operations Director

7 days ago


Greater Manchester, United Kingdom Department of Work & Pensions - Digital Full time
About Us: We're the Department of Work & Pensions - Digital, a leading government department that's making a real difference to people's lives. We're using technology to build and maintain digital solutions that are used by nearly every person in the UK, every day and at key moments in their lives.

Salary: This exciting opportunity comes with a competitive salary up to £77,740 per annum. Plus, you'll enjoy a generous civil service pension with employer contributions worth 28%. And, as part of our hybrid working model, you'll have the flexibility to work from home and collaborate face-to-face in one of our brilliant digital hubs in Blackpool, Manchester, or Newcastle.

About the Role: We're seeking an experienced IT Service Manager to lead live support across all our products and services. As an IT Service Manager, you'll define and drive the ITSM strategy for data platforms in DWP, overseeing the well-being of all live services, including performance, patching, FinOps, and resilience. You'll work closely with our expert engineering community and Product Owners to ensure cohesive maintenance and security of our services. With a strong focus on operational stability, robustness, resilience, availability, and quality, you'll be a role model exemplifying best practices in IT service management.

Key Responsibilities:
  • Lead high-performing teams in a modern digital IT support environment.
  • Experience of delivering to agreed service measures/KPIs or project delivery targets in a cost-effective and timely manner.
  • Developing and continually improving the service management policies, standards, and guidance used in delivery of the services.


  • Greater Manchester, United Kingdom Wales Medicines Strategy Group Full time

    We are seeking an experienced Catering Operations Director to join our team at Wales Medicines Strategy Group.Job DescriptionAs a Catering Operations Director, you will be responsible for ensuring smooth patient food service at North Manchester General Hospital. This involves creating a balanced team through on-the-job training and development, maintaining...


  • Manchester, United Kingdom FORT Full time

    FORT is at the forefront of digital transformation, providing cutting-edge services to help organizations optimize their document and data processes. We are seeking an experienced IT Director to lead our IT strategy, drive innovation, and maintain a secure and reliable IT environment.Job DescriptionThe IT Director will be responsible for developing and...


  • Greater Manchester, United Kingdom Apply Recruitment Full time

    Product Director – Experiences - CAVU. Apply have been retained to support CAVU in the hiring of a Product Director for their Experiences team. Apply will be handling all applications on this role. This Role has hybrid working based in Greater Manchester and will involve some travel. This role is not a Technology focussed product role and if your...


  • Greater Manchester, United Kingdom Apply Recruitment Full time

    Product Director – Experiences - CAVU. Apply have been retained to support CAVU in the hiring of a Product Director for their Experiences team. Apply will be handling all applications on this role. This Role has hybrid working based in Greater Manchester and will involve some travel. This role is not a Technology focussed product role and if your...


  • Greater Manchester, United Kingdom Apply Recruitment Full time

    Product Director – Experiences - CAVU. Apply have been retained to support CAVU in the hiring of a Product Director for their Experiences team. Apply will be handling all applications on this role. This Role has hybrid working based in Greater Manchester and will involve some travel. This role is not a Technology focussed product role and if your...


  • Greater Manchester, United Kingdom Apply Recruitment Full time

    Job Description Product Director – Experiences - CAVU. Apply have been retained to support CAVU in the hiring of a Product Director for their Experiences team. Apply will be handling all applications on this role. This Role has hybrid working based in Greater Manchester and will involve some travel. This role is not a Technology focussed product role...


  • Greater Manchester, United Kingdom Apply Recruitment Full time

    Product Director – Experiences - CAVU.Apply have been retained to support CAVU in the hiring of a Product Director for their Experiences team.Apply will be handling all applications on this role. This Role has hybrid working based in Greater Manchester and will involve some travel.This role is not a Technology focussed product role and if your experience...


  • Greater Manchester, United Kingdom Apply Recruitment Full time

    Product Director – Experiences - CAVU.Apply have been retained to support CAVU in the hiring of a Product Director for their Experiences team.Apply will be handling all applications on this role. This Role has hybrid working based in Greater Manchester and will involve some travel.This role is not a Technology focussed product role and if your experience...


  • Manchester, United Kingdom Director Full time

    Job Overview:This role is an exciting opportunity to join a leading company in the water treatment sector. As a Sales Manager, you will be responsible for managing a team of Account Managers and Service technicians in the Northern region. Your primary goal will be to develop and execute sales strategies to grow revenue and expand market share.As a successful...

  • Operations Director

    4 weeks ago


    Greater Manchester, United Kingdom Kanso Facilities Management Ltd Full time

    Job Title: Operations DirectorAbout the RoleWe are seeking an experienced Operations Director to lead our day-to-day operations in a designated area. The successful candidate will be responsible for managing teams and overseeing the delivery of services.Key ResponsibilitiesManage teams and oversee the delivery of servicesDevelop and implement operational...


  • Manchester, United Kingdom Bennett and Game Recruitment LTD Full time

    Job DescriptionA renowned construction product distributor is looking for a highly motivated and experienced Sales and Operations Director to lead their team in Manchester.Main Responsibilities:Sales Strategy: Develop and execute sales strategies to meet and exceed sales targets.Team Leadership: Provide guidance, support, and development opportunities to the...


  • Manchester, United Kingdom ENGINEERINGUK Full time

    About the OpportunityWe believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. As a Sustainability Director, you will be at the forefront of our efforts to achieve net zero carbon transition.Job Description:Support the development of client climate change, sustainability...


  • Manchester, United Kingdom Apply Recruitment Full time

    Product Director – Experiences - CAVU.Apply have been retained to support CAVU in the hiring of a Product Director for their Experiences team.Apply will be handling all applications on this role. This Role has hybrid working based in Greater Manchester and will involve some travel.This role is not a Technology focussed product role and if your experience...


  • Manchester, United Kingdom SF Recruitment (Manchester) Full time

    SF Recruitment is looking for a talented Group Treasury Strategy Director to lead and manage the central treasury team in our Manchester office. This is an excellent opportunity to utilize your expertise in treasury operations to drive business growth and success.You will be responsible for overseeing cash and working capital management, developing and...


  • Manchester, United Kingdom Altus Partners Full time

    About Us:Altus Partners is an innovative family office based in Manchester that invests across private equity and real estate. We are seeking a skilled Executive Director of Operations to join our team and help drive business growth.This exciting opportunity involves providing high-level operational and strategic support to our executive team, ensuring the...


  • Manchester, United Kingdom Smart DCC Full time

    Job OverviewSamsung seeks a highly experienced Director of Commercial Strategy to lead our commercial pipeline development and maintenance.The successful candidate will have a strong background in commercial operations and be able to develop, maintain, and continuously improve our commercial pipeline.Responsibilities include creating timely commercial...


  • Manchester, United Kingdom US Tech Solutions Full time

    Design Program StrategyAs a seasoned Program Strategy Director, you will be responsible for managing and evolving existing design programs, driving alignment, and decision-making across teams.


  • Manchester, United Kingdom Marks and Spencer Full time

    About the RoleWe are seeking an exceptional leader to join our team as a Store Operations Director. This is a key position that requires strong leadership skills and a passion for delivering results. As a Store Operations Director, you will oversee store operations and drive sales growth through effective management and coaching.


  • Greater Manchester, United Kingdom Marshall Harmony Full time

    Marshall Harmony is seeking a skilled Warehouse Operations Director to oversee the day-to-day activities of our warehouse team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our warehouse facilities and implementing strategies to improve efficiency and productivity.We are looking for someone with at...


  • Manchester, United Kingdom Director File Full time

    Company OverviewWe are a top-tier accounting firm partnering with clients from startups to multinational corporations across the UK. Our national network enables us to provide comprehensive financial and business strategy services, driving clients towards profitable growth and long-term success.