Service Desk Agent

2 days ago

Saint Peters, Kent, United Kingdom beBee Professionals Full time £25,000 - £35,000
Customer Service Advisor

We are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Saint Peters, United Kingdom.

Key Responsibilities:
  • Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.
  • Resolve customer issues efficiently, escalating when necessary to ensure customer satisfaction.
  • Process customer orders and maintain accurate records of customer interactions.
  • Collaborate with internal teams to ensure seamless customer experience.
  • Perform administrative tasks as required to support the team.
Requirements:
  • Previous experience in a customer-facing role, preferably in a service-oriented environment.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Proficiency in Microsoft Office and CRM systems, with a willingness to learn and adapt to new technologies.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
  • Flexibility to work a variety of shifts, including weekends, to meet business needs.
What We Offer:
  • A competitive salary with performance-based incentives.
  • A comprehensive pension scheme and healthcare benefits.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • A supportive work environment with a focus on employee well-being and work-life balance.

If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Advisor position in Saint Peters.

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