Volunteer Support Officer

3 weeks ago

London, Greater London, United Kingdom MSSC Full time
Job Title: Volunteer Support Officer

We are seeking a highly organized and customer-focused individual to join our Volunteer Support Department as a Volunteer Support Officer. This role will provide vital support to our volunteers, ensuring they have a positive and engaging experience with our organization.

Key Responsibilities:
  • Support the adult volunteer application process, ensuring accurate and timely updates to personnel records
  • Review and approve applications for the Cadet Forces Medal
  • Respond to volunteer enquiries via email, phone, and post
  • Administer personnel forms associated with volunteer progression
Requirements:
  • Strong computer literacy, including Microsoft Office and web-based information systems
  • Experience in a customer-facing role, handling a wide range of enquiries and challenging situations
  • Experience with data protection procedures
Desirable:
  • Experience with database inputting and records management
  • Experience with setting up and using Mail Merge for email and letter issuance
Benefits:
  • 25 days annual leave per annum, increasing with length of service
  • Hybrid working for many roles
  • Life assurance (4x salary)
  • Private medical insurance
  • Generous pension (employer contribution up to 10%)
  • Cycle to work scheme
  • Wellbeing portal and EAP with 121 counselling
  • Employee development opportunities

MSSC is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all successful applicants will be required to undergo pre-employment checks, including references and criminal disclosure checks.

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