Volunteer Support Officer

4 weeks ago

London, Greater London, United Kingdom MSSC Full time
Job Title: Volunteer Support Officer

We are seeking a highly organized and customer-focused individual to join our Volunteer Support Department as a Volunteer Support Officer. This role will provide vital support to our volunteers, ensuring they have a positive experience with our organization.

Key Responsibilities:
  • Support the adult volunteer application process, ensuring personnel records are updated accurately on our database.
  • Review and approve applications for the Cadet Forces Medal.
  • Respond to volunteer enquiries received by email, post, and phone in a timely and professional manner.
  • Administer personnel forms associated with volunteer progression.
Requirements:
  • Strong computer literacy, including Microsoft Word, Excel, email, internet, and experience with web-based information systems.
  • Experience working in a customer-focused role, handling a wide range of enquiries by phone and email, and challenging situations.
  • Experience with data protection procedures.
Desirable:
  • Experience with database inputting and records maintenance and management.
  • Experience with setting up and using Mail Merge to issue emails or letters.
Benefits:
  • 25 days annual leave per annum increasing with length of service.
  • Hybrid working for many roles.
  • Life assurance (4x salary).
  • Private medical insurance.
  • Generous pension (employer contribution up to 10%).
  • Cycle to work scheme.
  • Wellbeing portal and EAP with 121 counselling.
  • Employee development: We invest in our employees' development and have an annual calendar of learning and development opportunities.

MSSC is an equal opportunities employer and welcomes applications from all backgrounds. We are committed to promoting equity, diversity, and inclusion in our workplace and ensuring that our employees reflect the communities we serve. We adhere to safer recruitment practices and require all successful applicants to undergo pre-employment checks, including references and criminal disclosure checks, and complete a disclosure questionnaire.

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