Customer Experience Leader
3 days ago
About Hungry Horse
Hungry Horse brings families and friends together, serving up delicious food and drink in a welcoming atmosphere. Our community spirit is at the heart of everything we do.
The Role:
We are looking for an experienced Customer Experience Leader to join our management team at Hungry Horse. As Assistant Manager, you will lead by example, supporting the General Manager in the day-to-day running of the business and driving amazing experiences for our customers.
Key Responsibilities:
- Support the General Manager in leading the team and ensuring exceptional customer service standards are met.
- Lead by example, embodying our brand values and promoting a positive work culture.
- Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase team engagement.
- Foster strong relationships with customers, teams, and suppliers to maintain a loyal customer base and achieve business objectives.
- Maintain accurate records, reports, and data analysis to inform business decisions and optimize performance.
- Collaborate with colleagues to promote a safe, inclusive, and respectful workplace environment.
- Pursue ongoing professional development to enhance skills, knowledge, and leadership abilities.
What You'll Need:
- Proven experience as a Customer Experience Leader or similar role within the hospitality industry.
- Strong leadership and communication skills, with the ability to motivate and inspire teams.
- A keen eye for detail and analytical skills to drive business improvements.
- Excellent problem-solving and adaptability skills, with the ability to think on your feet.
- A passion for delivering exceptional customer experiences and driving business growth.
- Ability to work collaboratively as part of a high-performing team.
Benefits:
You will receive a competitive salary of £28,000 - £35,000 per annum, plus benefits including pension contribution, discounts on food and drink, and access to an employee assistance program.
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