CRM Support Specialist

3 days ago

Reading, Reading, United Kingdom Ciphr Full time
Job Description

Ciphr is seeking an experienced CRM Support Engineer to join our team. As a CRM Support Engineer, you will be responsible for providing technical support and expertise in the use of HubSpot and Microsoft Dynamics CRM systems.

Key Responsibilities
  • Provide first and second-line support for HubSpot, Microsoft Dynamics CRM, and wider CRM systems and integrations, resolving technical issues promptly and efficiently.
  • Assist in the configuration, customisation, and integration of HubSpot and Microsoft Dynamics, plus wider CRM related systems and integrations, to meet the needs of various business units.
  • Develop and maintain documentation for CRM processes, procedures, and troubleshooting guides.
  • Conduct user training sessions and create training materials to enhance user adoption and proficiency.
  • Monitor system performance, ensuring high availability and optimal functionality of the CRM systems.
  • Assist with wider IT system implementations and support where required.
Requirements
  • Strong understanding of CRM concepts and experience with HubSpot and Microsoft Dynamics CRM systems, and related integrations.
  • Proficiency in CRM configuration, customisation, and integration.
  • Ability to manage multiple tasks and projects simultaneously, ensuring timely delivery.
  • Experience in user training and documentation creation.
What We Offer
  • 30 days annual leave plus bank holidays
  • Birthday day off
  • Religious holiday swap
  • Family forming support
  • Enhanced maternity and paternity leave
  • Cycle to work scheme
  • Pension
  • Health cash plan
  • Life assurance
  • Perks at Work
  • Regular training
  • £1,500 employee referral scheme
  • Medical Cover and Dental cover

We want you to bring your authentic self to work, giving you the space to be yourself, whether that is creative, outgoing, quiet, courageous, observant or any other attributes you may have.

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