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CRM Support Specialist

2 months ago

Reading, Reading, United Kingdom Ciphr Full time
Job Title: CRM Support Specialist

Ciphr is seeking an experienced CRM Support Specialist to join our team. As a CRM Support Specialist, you will be responsible for providing technical support and expertise in the use of HubSpot and Microsoft Dynamics CRM systems.

Key Responsibilities:

  • Provide first and second-line support for HubSpot, Microsoft Dynamics CRM, and wider CRM systems and integrations, resolving technical issues promptly and efficiently.
  • Assist in the configuration, customisation, and integration of HubSpot and Microsoft Dynamics, plus wider CRM related systems and integrations, to meet the needs of various business units.
  • Develop and maintain documentation for CRM processes, procedures, and troubleshooting guides.
  • Conduct user training sessions and create training materials to enhance user adoption and proficiency.
  • Monitor system performance, ensuring high availability and optimal functionality of the CRM systems.
  • Assist with wider IT system implementations and support where required.

Requirements:

  • Strong understanding of CRM concepts and experience with HubSpot and Microsoft Dynamics CRM systems, and related integrations.
  • Proficiency in CRM configuration, customisation, and integration.
  • Ability to manage multiple tasks and projects simultaneously, ensuring timely delivery.
  • Experience in user training and documentation creation.

What We Offer:

Ciphr offers a comprehensive benefits package, including 30 days annual leave, family National Trust Membership, birthday day off, and more.

About Ciphr:

Ciphr is a leading UK-based provider of integrated HR, payroll, learning, and recruitment solutions. Our integrated HCM platform helps organisations manage their end-to-end employee lifecycle, delivering an amazing employee experience.