CRM Support Specialist
17 hours ago
Ciphr is seeking an experienced CRM Support Specialist to join our team. As a CRM Support Specialist, you will be responsible for providing technical support and expertise in the use of HubSpot and Microsoft Dynamics CRM systems.
Key Responsibilities:
- Provide first and second-line support for HubSpot, Microsoft Dynamics CRM, and wider CRM systems and integrations, resolving technical issues promptly and efficiently.
- Assist in the configuration, customisation, and integration of HubSpot and Microsoft Dynamics, plus wider CRM related systems and integrations, to meet the needs of various business units.
- Develop and maintain documentation for CRM processes, procedures, and troubleshooting guides.
- Conduct user training sessions and create training materials to enhance user adoption and proficiency.
- Monitor system performance, ensuring high availability and optimal functionality of the CRM systems.
Requirements:
- Strong understanding of CRM concepts and experience with HubSpot and Microsoft Dynamics CRM systems, and related integrations.
- Proficiency in CRM configuration, customisation, and integration.
- Ability to manage multiple tasks and projects simultaneously, ensuring timely delivery.
- Experience in user training and documentation creation.
What We Offer:
Ciphr offers a comprehensive benefits package, including 30 days annual leave, family National Trust Membership, birthday day off, and more.
About Ciphr:
Ciphr is a leading UK-based provider of integrated HR, payroll, learning, and recruitment solutions. Our integrated HCM platform helps organisations manage their end-to-end employee lifecycle, delivering an amazing employee experience.
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