CRM Support Specialist

4 days ago

Reading, Reading, United Kingdom Ciphr Full time
About the Role

Ciphr is seeking an experienced CRM Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance and expertise in the use of HubSpot and Microsoft Dynamics CRM systems.

Key Responsibilities:

  • Provide first and second-line support for HubSpot, Microsoft Dynamics CRM, and wider CRM systems and integrations, resolving technical issues promptly and efficiently.
  • Assist in the configuration, customisation, and integration of HubSpot and Microsoft Dynamics, plus wider CRM related systems and integrations, to meet the needs of various business units.
  • Develop and maintain documentation for CRM processes, procedures, and troubleshooting guides.
  • Collaborate with stakeholders to validate and implement new features and system updates.
  • Conduct user training sessions and create training materials to enhance user adoption and proficiency.
  • Monitor system performance, ensuring high availability and optimal functionality of the CRM systems.
  • Assist with wider IT system implementations and support where required.

Requirements:

  • Strong understanding of CRM concepts and experience with HubSpot and Microsoft Dynamics CRM systems, and related integrations.
  • Proficiency in CRM configuration, customisation, and integration.
  • Excellent problem-solving and analytical skills.
  • Strong communication skills, with the ability to explain technical concepts to non-technical users.
  • Ability to manage multiple tasks and projects simultaneously, ensuring timely delivery.
  • Experience in user training and documentation creation.
  • A proactive and customer-focused mindset.

What We Offer:

  • 30 days annual leave plus bank holidays
  • Family National Trust Membership
  • Birthday day off
  • Religious holiday swap
  • Family forming support - e.g., time off for family forming appointments or to support your partner
  • Enhanced maternity and paternity leave
  • Work from Anywhere for 4 weeks per year
  • Volunteering days for 2 days per year
  • Cycle to work scheme
  • Pension
  • Health cash plan
  • Life assurance
  • Technology/home improvements Loans
  • Perks at Work – access to exclusive discounts, cinema tickets, etc.
  • Regular training
  • £1,500 employee referral scheme
  • Medical Cover and Dental cover (after 6 months' service)
  • Income Protection insurance (after 12 months' service)

About Ciphr:

Ciphr is a leading UK-based provider of integrated HR, payroll, learning and recruitment solutions. Our integrated HCM platform helps organisations manage their end-to-end employee lifecycle so they can deliver an amazing employee experience. With Ciphr, organisations can be confident they can access all their people data in one place, thanks to secure, time-saving integrations between our own solutions and API connections to specialist, third-party tools.

We are all about people at Ciphr. Our values are trust, service excellence, authenticity, and accountability. We want you to bring your authentic self to work, giving you the space to be yourself, whether that is creative, outgoing, quiet, courageous, observant or any other attributes you may have. Ciphr welcomes all kinds of people to the team and would love you to come and join us

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