CRM Implementation Specialist

2 months ago

Reading, Reading, United Kingdom Itineris Full time
Job Description

You will join one of the Project Teams responsible for the successful & timely implementation of the UMAX solution at our customers' premises.

The role is UK based and requires relevant ERP implementation experience.

UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations.

As our Functional Consultant, you will:

  • be the link between Business and IT
  • manage customer expectations and translate Business & Functional requirements into application solutions
  • attend workshops & meetings with the customer onsite
  • follow up on testing and guarantee quality of the solution
  • contribute to the further evolution of the Itineris standard UMAX solution
  • take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...)
  • collaborate closely with the Project Manager and Service Delivery Consultants
  • participate in project progress meetings and proactively identify risk areas
  • apply your expertise to deliver high quality consulting services to new and existing customers
  • continuously develop and extend your knowledge within the Utility market, and transfer knowledge to other colleagues

Key Responsibilities:

  • Develop and maintain strong relationships with customers and stakeholders
  • Provide expert advice on business process improvement and ERP implementation
  • Lead and participate in project meetings and workshops
  • Collaborate with cross-functional teams to deliver high-quality solutions
  • Stay up-to-date with industry trends and best practices

Requirements:

  • Strong analytical skills and experience with ERP implementation
  • Experience with the Utilities market and CRM systems
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving skills and attention to detail

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • The chance to work with a leading provider of ERP solutions

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