Customer Trials Advisor

4 weeks ago


Exeter, Devon, United Kingdom ISR Recruitment Full time

Job Description

ISR Recruitment is seeking a skilled Customer Trials Advisor to join their team in Exeter, Devon. As a key member of the Customer Trials team, you will play a crucial role in delivering a smooth and engaging customer journey through the trial process.

The Opportunity

Our client, a leading company in the sustainability sector, is looking for a customer service-focused Trials Advisor to support their external clients. In this role, you will work closely with the Sales team and the Managing Director to showcase the company's potential to potential new customers, ultimately resulting in a sale at the end of the trial process.

Key Responsibilities

  • Take prospective customers through the trial process, including conducting pre-trial calls and gathering relevant information
  • Liaise with third-party fitting companies to ensure timely and smooth installations
  • Keep internal systems and CRMs up to date with customer data
  • Manage customer expectations and keep them informed
  • Provide customer training on the company's portal
  • Focus on customer service and respond to queries in a timely manner

Requirements

  • Excellent customer service skills
  • Ability to work in a fast-paced environment
  • Strong communication and organizational skills
  • Experience in a customer-facing role

About Us

ISR Recruitment is a leading recruitment agency specializing in the sustainability sector. We are passionate about helping our clients find the best talent to drive their business forward.



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