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Customer Support Advisor

2 months ago

Exeter, Devon, United Kingdom Seetec Business Technology Centre Full time
Job Role

We are seeking a highly skilled and motivated Customer Support Advisor to join our team at Seetec Business Technology Centre. As a key member of our employability programme, you will play a critical role in supporting individuals referred to us by their Job Centre Work Coaches.

Your primary responsibility will be to provide exceptional customer service, handling inbound and outbound calls, and ensuring a smooth transition from the 'warm handover' stage to programme start. You will also be responsible for responding to other message types as required, such as emails and SMS.

To succeed in this role, you will need to possess excellent communication skills, both written and verbal, and be able to foster and maintain positive relationships with our clients and stakeholders. You will also need to be IT literate, with familiarity in using MS Office products, and be able to work without direct supervision or as part of a team.

Key Responsibilities

  • Promote the Employability programme positively
  • Complete the pre-referral process (warm handover meeting)
  • Accurately record all information using our CRM system
  • Research and clarify required information using available resources
  • Complete and update administration reports
Skills and Experience

  • Excellent communication skills, both written and verbal
  • Positive, service-oriented attitude with proven experience in a customer-service-related role
  • Ability to foster and maintain positive relationships
  • IT literate with familiarity in using MS Office products
  • Willingness to work without direct supervision or as part of a team
Additional Information

Seetec Business Technology Centre is a leading provider of employability and health services, supporting thousands of people to move into employment each year. We are committed to empowering people to better their lives, and our employability programme is a key part of this mission. As a Customer Support Advisor, you will play a critical role in helping us achieve this goal.

We offer a competitive salary range of £23,088 to £22,500 per annum (dependent on experience), as well as a range of benefits, including 25 days annual leave, 2 Volunteer Days, and a pension scheme. We also offer opportunities for career progression and professional development.

If you are a motivated and customer-focused individual with a passion for supporting others, we encourage you to apply for this exciting opportunity.