Service Advisor

2 weeks ago


Exeter, Devon, United Kingdom Kream Full time
Service Advisor Opportunity

We are seeking a highly organized and efficient Service Advisor to join our front-of-house team at Kream. As a Service Advisor, you will be responsible for providing exceptional customer service, booking vehicles into the technical workshop, and maintaining thorough product expertise.

Key Responsibilities:
  • Meet and greet customers in a friendly and courteous manner
  • Book vehicles into the technical workshop
  • Liaise with the technical workshop to ensure vehicles are ready on time
  • Provide exceptional customer service, including establishing onward travel arrangements and updating customers on their vehicle's progress
  • Maintain thorough product expertise and update knowledge through manufacturer-led training
  • Adopt a professional approach to the sale of repairs required
  • Maintain good housekeeping standards and orderly administration of work
Requirements:
  • Experience in the role, either from another main dealer or quality independent
  • Highly organized and efficient with the ability to build rapport with customers and develop strong working relationships with the team
  • A full driving licence is essential

We offer a highly competitive salary package, designed to reflect your skills and experience, plus a range of benefits including a workplace pension, 25 days holiday, and refer a friend rewards.


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