Service Advisor
2 months ago
Job Summary:
We are seeking a highly organized and efficient Service Advisor to join our front-of-house team at Kream. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a seamless experience throughout their visit.
Key Responsibilities:
- Meet and greet customers in a friendly and courteous manner, establishing a rapport and building strong relationships.
- Book vehicles into the technical workshop, ensuring timely and efficient processing.
- Liaise with the technical workshop to track vehicle progress and ensure vehicles are ready at the promised time.
- Provide exceptional customer service, including establishing onward travel arrangements, updating customers on vehicle progress, and handing over vehicles after service work.
- Maintain thorough product expertise and stay up-to-date with manufacturer-led training.
- Adopt a professional approach to the sale of repairs required, ensuring transparency and customer understanding.
- Maintain good housekeeping standards and orderly administration of work.
Requirements:
- Experience in a Service Advisor or similar role, preferably in a main dealer or quality independent environment.
- Highly organized and efficient, with the ability to multitask and prioritize tasks effectively.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- A full driving license is essential for this role.
What We Offer:
- A highly competitive salary package, designed to reflect your skills and experience.
- A range of benefits, including a workplace pension, 25 days holiday plus bank holidays, and refer-a-friend rewards.
- Discounted sales, MOT, products, parts, and servicing.
- A bonus scheme, providing opportunities for additional earnings.
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