Service Advisor

2 months ago


Exeter, Devon, United Kingdom Kream Full time

Job Summary:

We are seeking a highly organized and efficient Service Advisor to join our front-of-house team at Kream. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a seamless experience throughout their visit.

Key Responsibilities:

  • Meet and greet customers in a friendly and courteous manner, establishing a rapport and building strong relationships.
  • Book vehicles into the technical workshop, ensuring timely and efficient processing.
  • Liaise with the technical workshop to track vehicle progress and ensure vehicles are ready at the promised time.
  • Provide exceptional customer service, including establishing onward travel arrangements, updating customers on vehicle progress, and handing over vehicles after service work.
  • Maintain thorough product expertise and stay up-to-date with manufacturer-led training.
  • Adopt a professional approach to the sale of repairs required, ensuring transparency and customer understanding.
  • Maintain good housekeeping standards and orderly administration of work.

Requirements:

  • Experience in a Service Advisor or similar role, preferably in a main dealer or quality independent environment.
  • Highly organized and efficient, with the ability to multitask and prioritize tasks effectively.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • A full driving license is essential for this role.

What We Offer:

  • A highly competitive salary package, designed to reflect your skills and experience.
  • A range of benefits, including a workplace pension, 25 days holiday plus bank holidays, and refer-a-friend rewards.
  • Discounted sales, MOT, products, parts, and servicing.
  • A bonus scheme, providing opportunities for additional earnings.

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