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Customer Support Advisor
2 months ago
We are seeking a Customer Support Advisor to join our team in Exeter. As a Customer Support Advisor, you will play a critical role in welcoming new people referred to us by their Job Centre Work Coaches and providing a general support function throughout their employment journey.
You will be working in a busy centre handling inbound and outbound calls, especially the initial warm three-way call with the Job Centre and the referred participant. Your role will be to obtain all the required information from the participant and to provide a welcoming and reassuring presence at the end of the phone.
Our ideal candidate will have proven experience in a customer service-related role as well as the ability to thrive in a fast-paced and sometimes high-pressure environment. As we are not specifically looking for someone who ticks every box, direct experience in a call-centre is not as important as a welcoming and bubbly personality with experience of interacting with members of the public.
You will need to know your way around a computer with excellent keyboard skills and be someone who thrives in a fast-paced and sometimes high-pressure environment.
Key Responsibilities- Accurately record all information using our CRM system.
- Complete and update administration reports.
- Excellent communication skills, both written and verbal.
- Positive, service-oriented attitude with proven experience in a customer-service-related role.
- IT literate with familiarity in using MS Office products.
- Willingness to work without direct supervision or as part of a team.
Seetec Pluss is one of the UK's leading providers of employability and health services, supporting thousands of people to move into employment each year. We create and source jobs and opportunities, and by focusing on people's strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for.
We are committed to safeguarding and promoting the welfare of young people and vulnerable adults and expect all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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