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Care Coordinator Specialist
2 months ago
We are seeking a highly skilled and experienced Senior Care Coordinator to join our team at Page Personnel Sales. As a Senior Care Coordinator, you will play a key role in the management of our care packages, ensuring that our clients receive the highest level of care and support.
Key Responsibilities- Lead on the ongoing management of your caseload of packages, utilizing your in-depth knowledge of your area to ensure expert approach to filling packages and hours of care required.
- Schedule a consistent and quality-focused rota of carers for your packages to meet the needs of the client.
- Utilize our system to report on KPIs such as hours filled, proactively contribute to increasing filled hours of care through carer capacity and/or working with the compliance and talent team.
- Conduct live call monitoring using bespoke software and be the first point of contact for day-to-day operational requirements of our care colleagues.
- Conduct phone observations and supervisions with carers, checking in on well-being and performance, and with the support of Seniors and the Operations Manager manage any risks and performance issues.
- Work closely with the Talent team to review pipelines that will support and fill current and future hours of care.
- Collaborate with the talent team to jointly schedule the "meet and greet" for new carers and the client, act as the conduit between the client and carer for a successful placement.
- Lead on promoting a supportive and collaborative working environment for both the Office Team and your Team of Carers Lead on internal collaboration and effective ways of working with the compliance, training and plans.
- Act as a point of escalation to the care coordinators with a confident approach in supporting solutions.
- Take the lead on new care package mobilisations.
- Motivated by managing a small team of 2 care coordinators, with a coaching management style. Ensure industry and company policies and procedures are followed by the wider team.
- Strong experience gained in a care/health environment, ideally in a senior support or co-ordination capacity.
- Strong rota management experience with the ability to provide resourcing solutions to issues.
- Excellent communication style, with a confident phone approach that develops trust and understanding.
- Comfortable and confident communicating with customers, their families and other care professionals.
- Have enthusiasm in busy periods and ability to work in a team.
- A competitive salary of approximately £28,000 - £35,000 per annum.
- Regular professional development and training opportunities.
Please note, this role is 5 days office based with car parking on site.