Customer Experience Specialist

1 week ago


Walsall, Walsall, United Kingdom Grosvenor Casinos Limited Full time
Job Title: Customer Experience Specialist

We are seeking a skilled Customer Experience Specialist to join our team at Grosvenor Casinos Limited in Walsall.

Estimated Salary: £25,000 - £30,000 per annum

Key Responsibilities:
  • To provide exceptional customer service, ensuring that all electronic gaming customers feel welcomed and cared for.
  • To work closely with colleagues to deliver efficient and dynamic service across leisure, food, and beverage.
  • To promote safer gambling practices and ensure compliance with regulations.
Requirements:
  • A positive attitude and passion for delivering outstanding customer experiences.
  • Experience working in a hospitality role, preferably in the gaming industry.
  • Excellent communication and interpersonal skills.
Benefits:
  • A 24-hour part-time contract with paid breaks and tips.
  • Paid holiday entitlement.


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