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IT Support Specialist

2 months ago


Thirsk, North Yorkshire, United Kingdom Elevation Recruitment Group Full time
Job Overview

Job Title: IT Support Engineer

Company: Elevation Recruitment Group

Location: Hybrid

Salary: £30,000 - £35,000

Elevation Recruitment Group is working with a market-leading business in recruiting an IT Support Engineer for their site.

Key Responsibilities:

  1. Manage New Starter IT onboarding, Role Changes, and Leavers
  2. Handle incoming requests, liaising with end users and IT suppliers
  3. Provide support to end users at all organizational levels, locally and remotely
  4. Perform regular maintenance and ensure uptime of video conference and other end-user equipment
  5. Conduct computer builds, support, repairs, and troubleshooting
  6. Facilitate user account setups and software troubleshooting
  7. Configure and troubleshoot mobile and tablet devices
  8. Support Teams Meeting Rooms

Requirements:

  1. Experience in both local and remote support
  2. Proficiency in configuring and troubleshooting Windows 10 & 11
  3. Familiarity with Mobile Device Management, particularly Apple devices
  4. Experience in a Managed Service Desk environment
  5. Familiarity with Office 365 client-side operations
  6. Knowledge of Asset Management practices
  7. ITIL Foundation v4 certification
  8. Experience with Microsoft Teams Room systems
  9. Network troubleshooting skills for both Wi-Fi and LAN

Additional Requirements:

Due to site travel, a valid UK driving license and own vehicle are required.