IT Support Specialist

4 weeks ago


Thirsk, North Yorkshire, United Kingdom IMPRESSION RECRUITMENT LIMITED Full time
IT Support Administrator Job Description

We are seeking a highly motivated and organized IT Support Administrator to join our team. As the first point of contact for IT issues, you will be responsible for assessing and resolving technical queries in a timely and efficient manner.

Key Responsibilities:
  • Helpdesk Management: Monitor and handle helpdesk tickets, allocating requests to the relevant IT Engineer and ensuring issues are resolved effectively.
  • Technical Support: Provide first-line technical support for software, hardware, and network issues, communicating clearly with users throughout the ticketing process.
  • IT Onboarding: Administer new starter IT onboarding and relevant changes, ensuring a smooth transition for new employees.
  • Administrative Tasks: Perform data entry, organize IT documents, and assist the management team in improving processes.
Requirements:
  • Administrative Experience: Previous experience in an administrative role, with a strong understanding of basic IT hardware and software.
  • Technical Skills: Proficiency in Microsoft Office 365, including Word, Excel, and Outlook.
  • Communication Skills: Excellent communication skills, with the ability to prioritize effectively and work in a team environment.
What We Offer:
  • Competitive Salary: £24,000 - £26,000 per annum.
  • Benefits Package: 25 days holiday plus bank holidays, save as you earn scheme, free onsite parking, and generous pension contribution.


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