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Player Experience Specialist

1 month ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom LeoVegas UK Full time
Lead CRM Manager:
We are looking for a talented Lead CRM Manager to join our team at LeoVegas UK. As a key member of our CRM department, you will be responsible for developing and implementing data-driven strategies to drive customer engagement and loyalty.

Main Responsibilities:
  • Developing and implementing data-driven Live CRM strategies to enhance customer experience during key events.
  • Creating and optimising push notification campaigns for improved player experience and commercial success.
  • Leading data analysis to maximise ROI and ROE, leveraging insights to boost player value and engagement.
  • Monitoring budgets and performance targets for Live CRM initiatives, ensuring cost efficiency.
  • Designing and executing automated customer journeys for live events and promotions.
  • Mentorship and training of CRM Managers to foster growth and expertise within the team.

Required Skills:
  • Strong leadership and mentorship skills with a focus on collaborative environments.
  • Expertise in project management, prioritising multiple tasks and projects in fast-paced settings.
  • Knowledge of CRM platforms, campaign execution, and industry best practices.

What We Offer:
  • Hybrid work policy
  • 4 weeks of Workation (T&C apply)
  • 28 days paid leave + public/bank holidays in England
  • Matched pension contributions up to 6%
  • BUPA healthcare which covers pre-existing conditions plus a cash-back plan to support with dental, optical & other treatments
  • 250 GBP wellness contribution annually (T&C apply)
  • Free onsite parking and complimentary snacks and drinks.
  • Team and office social events throughout the year.
  • Enhanced parental leave
  • A competitive salary of £70,000 - £90,000 per annum, depending on experience.