Digital Account Manager
4 weeks ago
At TH3 Design Ltd, we're seeking a skilled Digital Account Manager to join our team. As a key member of our client-facing team, you'll be responsible for building and maintaining strong relationships with our clients, ensuring their digital needs are met and exceeded.
Key Responsibilities:
- Client Relationship Management: Develop and nurture long-lasting client relationships, acting as the primary point of contact for assigned accounts.
- Project Coordination: Oversee project progress from initiation to completion, ensuring all deliverables meet quality standards and align with client expectations.
- Strategic Planning and Execution: Work with clients to identify and develop digital strategies that align with their business objectives.
- Budget and Timeline Management: Create, monitor, and manage project budgets and timelines, ensuring efficient use of resources.
- Upselling and Cross-Selling: Identify opportunities to enhance client value by recommending additional services or upgrades.
- Client Training and Support: Provide clients with guidance on using digital tools, platforms, and best practices to maximise their success.
Requirements:
- Experience: At least 3 years of experience in account management, digital marketing, or a related field.
- Digital Savvy: Strong understanding of digital marketing concepts, including web design, SEO, PPC, and social media.
- Project Management Skills: Ability to manage multiple projects simultaneously, with strong organisational skills and attention to detail.
- Client-Focused Mindset: Excellent communication and interpersonal skills, with a knack for building trust and rapport.
- Analytical Skills: Proficiency in interpreting digital metrics, identifying trends, and deriving actionable insights.
Why TH3 Design Ltd?
We're a digital design agency that values innovation, precision, and client success. We offer a collaborative environment, flexibility to work from home or from our offices, and opportunities for career growth as we continue to expand.
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