Customer Service Team Lead

2 weeks ago

Bristol, Bristol, United Kingdom Healix Group of Companies Full time
About the Role

We are seeking an experienced Customer Service Team Lead to join our Member Advisor team at Healix Group of Companies.

As a key member of our team, you will be responsible for leading and inspiring a team of customer service professionals to deliver exceptional service to our clients and members.

Key Responsibilities:

  • Lead and manage a team of customer service representatives to achieve set performance levels and deliver outstanding service.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the Claims Co-ordination Manager to ensure seamless communication and coordination between teams.
  • Conduct regular team meetings and one-on-one coaching sessions to ensure team members are aligned with company goals and objectives.
  • Identify and address performance gaps, providing coaching and training to team members as needed.
  • Develop and maintain relationships with internal and external stakeholders to ensure effective communication and collaboration.

Requirements:

  • Minimum 2 years of experience in a leadership role, preferably in a customer service or claims assessment environment.
  • Proven track record of leading high-performing teams and driving business results.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, stakeholders, and clients.
  • Strong analytical and problem-solving skills, with the ability to identify and address performance gaps.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.

What We Offer:

  • Competitive salary range of £30,000 - £35,000 per year.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including health insurance, vacation time, and retirement plan.

Join our team at Healix Group of Companies and take the first step towards a rewarding and challenging career in customer service leadership.

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